A complete IT management team supporting you 24/7.
Your staff reach engineers who know your systems, by phone or email.
When a problem can not be fixed remotely, an engineer comes to your office.
Outages and urgent problems go to the front of the queue.
A small group of engineers looks after your account so you are not starting over each call.
We watch servers, services and networks and fix issues before your users notice.
Patching, updates and cleanups run on a schedule, not when something breaks.
A current list of your hardware, software, licenses and renewal dates.
Secure VPN and remote desktop setup so your team can work from anywhere.
Printers and copiers set up, kept supplied and repaired for you.
Upgrade and replacement plans so IT costs do not catch you by surprise.
Open tickets and check their status online any time.
A monthly summary of tickets, system health and work completed.
Documented setups for new users, departures and common tasks.
Enterprise Pro & Enterprise Support
A good help desk answers quickly, follows a clear process and keeps track of every request. Your business gets a small team of engineers who stay with your account, so they learn how your people work and how your systems are set up.
Requests are worked in order of urgency, so your staff get back to work quickly.
The same small team handles your account and knows your business.
Book a support session at a time that suits you instead of waiting on hold.
Clear, patient help without the jargon, whatever your skill level.
Ask for help as often as you need. Support hours are not capped.
Available with Enterprise Pro & Enterprise Support
Most IT problems can be fixed remotely, but some jobs need someone in the room. Our field engineers come to your office to install equipment, run cabling and fix hardware that cannot be handled from afar.
Tell us where your offices are and we will confirm on-site coverage for each location.
Urgent visits are booked for the first available engineer.
Schedule work outside business hours so your staff are not interrupted.
We check the finished work with you and clean up before we leave.
Skilled engineers get the job done with as little disruption as possible.
When something critical breaks, you need people who can act fast. Our escalation engineers take on the hardest problems and stay on them until your systems are back online.
Urgent problems can be reported at any hour, every day of the year.
If a server fails or data is lost, we restore from backups and get you running again.
We file warranty claims and deal with the manufacturer for you.
When remote help is not enough, an engineer can come to your location.
We source replacement hardware quickly so downtime stays short.
When one person is responsible for everything, important IT work gets pushed aside. We split our engineers into teams by specialty, so every part of your IT has someone focused on it.
Handles your everyday support requests.
Takes on outages, emergencies and complex problems.
Responds to security incidents, enforces controls and supports audits.
Installs new technology and helps your staff adjust to it.
Builds scripts and monitoring rules that prevent repeat problems and keep standards in place.
Servers and computers log warning signs long before they fail. We watch those signals around the clock and fix problems before they turn into downtime for your business.
Alerts reach our engineers as soon as a problem or threat shows up.
Common problems are fixed automatically by scripts, without waiting for a ticket.
Engineers review automatic fixes and step in when a problem needs a person.
Computers missing required software or settings are brought back in line automatically.
Security settings are locked down and checked so they cannot be changed without approval.
Like a car, computers need regular servicing to stay fast and reliable. We run maintenance tasks on your systems every night, so your team can work without interruptions during the day.
Most maintenance runs outside business hours so it does not get in your way.
A different set of upkeep tasks runs each day to keep systems in good shape.
Systems are restarted when needed to finish updates and clear slowdowns.
Temporary and junk files are cleared out to prevent common problems.
Every maintenance task is logged with when it ran and how long it took.
If you track your computers in a spreadsheet, there is a better way. Our inventory reports keep an up-to-date record of your computers and servers with the details you need.
See when each computer was bought and when its warranty runs out.
Keep serial numbers and service tags for every device in one place.
See which computers are at each of your office locations.
Each computer is linked to the last person who signed in to it.
Compare hardware specs to plan upgrades and new purchases.
Remote access to office computers is useful, but traditional setups can be costly and complicated. We set up secure remote access for your team without the usual hassle.
Use your office computer as if you were sitting in front of it.
Connect from home or on the road over an encrypted connection.
Connections are encrypted, and multi-factor sign-in can be required.
Move files between your laptop and your office computer.
Reach more than one office computer from the same account.
Printers & Copiers
Traditional print contracts often lock you into long leases. Our managed print service keeps your printers running with simple billing and no long-term lease.
We review your printing and look for ways to cut what you spend.
Clear month-to-month terms instead of long leases.
A technician handles repairs at your office when needed.
Supplies are sent to you before you run out.
We can manage the printers you already own.
Technology changes quickly, so planning ahead matters. We meet with you during the year to review your needs, build a budget and map out your technology plans.
Know when equipment is due for replacement and budget for it ahead of time.
We learn your short- and long-term goals before recommending anything.
Practical technology recommendations based on your needs.
Move from older on-site systems to cloud services when it makes sense.
Find savings so your budget can go where it is needed most.
Making it easy to ask for help means problems get reported and fixed sooner. Our support portal works on computers and phones, so your staff can reach us from anywhere.
Submit and follow support requests from your phone.
Sign in with your existing work account where supported.
Message our team about a request without starting a new email thread.
Short forms ask for the right details so requests move faster.
Choose who can submit sensitive requests such as new-user setup.
There are many moving parts in a modern business's technology. Each month we send a report for your leadership team covering system health, inventory and more.
See which computers and software are nearing end of life.
What you have, where it is and when it was bought.
How your setup compares with common IT best practices.
When backups were last tested and what the results were.
How your support requests and IT usage change over time.
Every business runs its technology a little differently. We write procedures specific to your organization, so our engineers follow the same steps every time.
Set up email, logins and accounts for new employees.
Install the software, printers and settings each new computer needs.
Shut off access and archive or hand over data when someone leaves.
Replace routers, switches and other equipment with your exact settings.
More procedures written around your business as needs come up.
Most IT teams are good at fixing what breaks today, but struggle to find time for the planning and routine work that stops problems coming back. Ask us for an IT process review and we will show you where your business can improve.